USEF Network

RECOMMENDATIONS FOR BEST MEDIA EXPERIENCE

USEF Network brings you high quality, media-rich coverage of equestrian sports. Many areas of the website, such as news and blogs, can be accessed and enjoyed from any Internet connected web browser. For the best performance when watching videos, we offer these recommendations:

Email Support

Please try the recommendations in this document to improve your viewing experience. If you continue having issues, you can contact networksupport@usef.org for assistance.

Temporary Issues

Many temporary issues with viewing this website can be solved by clearing your web browser’s Temporary Internet Files (or cache) and refreshing the page. You can clear your cache under the Tools, Preferences, or Edit menu of your browser.

SYSTEM RECOMMENDATIONS

WINDOWS

Processor: Intel Pentium 4 or equivalent with 1 GHz or faster processor.

Operating System: Windows XP, Windows Vista, Windows 7, or Windows 8 (with all available Microsoft Updates, including latest Service Packs).

Browser: Internet Explorer (version 7 or higher), Mozilla Firefox (version 3.6 or higher), Chrome (version 5 or higher).

MAC OS X

Processor: Intel Core2 Duo 1.83GHz or faster processor.

Operating System: Mac OS X 10.5 or greater; PowerPC is not supported.

Browser: Safari (version 4.0 or higher), Mozilla Firefox (version 3.6 or higher), Chrome (version 5 or higher).

ALL DESKTOP/LAPTOP SYSTEMS

RAM: 1 GB or higher recommended.

Video Card: 128 MB or higher recommended.

Screen Resolution: 1280 x 1024 recommended.

Internet Connection: Broadband/High Speed (DSL, Cable, T1, etc.) recommended. Wi-fi or wireless connections may result in inconsistent data speeds. A minimum of 500kbps of available bandwidth is recommended for optimal video playback. Dial-up connections are not supported.

Flash: 10.1 or later recommended.
Find out which version you have: http://www.adobe.com/go/tn_15507
Download latest version: http://get.adobe.com/flashplayer

IPAD, IPHONE, IPOD TOUCH

Upgrade to the latest version of iOS:

1. From the device's Home Screen, select the "Settings" icon.
2. Then select the "General" option.
3. Then select "About".
4. Under "Version" there should be information about the device's iOS version. If it doesn't say 5.1 or higher, update your device to obtain the latest version before watching the stream.

The steps above are identical on both iPad and iPhone.

To update to the latest version you'll need to have iTunes installed on your computer.

1. Plug the device into your computer.
2. Backup the device.
3. Follow the instructions in iTunes for updating the iOS software on the device.

iTunes is available at:
http://www.apple.com/itunes/download/

COMMON SOLUTIONS

AOL Browser

There are known compatibility issues with using the AOL browser to view content on this site. If you are an AOL user, please consider using an updated version of Internet Explorer, or one of the other free browsers such as Google Chrome or Mozilla Firefox when visiting USEF Network.

AVAILABLE RESOURCES

The quality of media delivery is based largely on available bandwidth and system resources. For best playback, be sure to have a minimum of 500kbps download speed available and avoid other downloading activity. You can check your available bandwidth at the following third-party site.*

http://www.speedtest.net
* We cannot guarantee the accuracy of information available on third-party websites.

In addition to bandwidth, CPU resources are important to monitor. If your CPU is running at or above 75%, you may encounter choppy playback. To check your computer’s CPU usage, please do the following:

Windows:

On your keyboard, press Ctrl+Alt+Del. Then select "Task Manager". CPU usage is reported under the "Performance" tab.

Mac:

Open your Applications folder and choose the Utilities folder. Locate and open the Activity Monitor application. At the bottom of the screen CPU activity is reported.

To free up CPU resources, it may be necessary to close other applications or background services that are running at the same time as your web browser.

ANTI-VIRUS PROGRAMS, SECURITY APPLICATIONS, AND FILTERS

Some anti-virus applications or security features such as firewalls may block or prevent the timely delivery of media content. Temporarily disabling these features during playback may improve your experience while viewing video content.

EMAIL SUPPORT

Please try the recommendations in this document to improve your viewing experience. If you continue having issues, you can contact networksupport@usef.org for assistance.